Trello as ticketing system1/16/2024 The first time a message is sent to the board email address, it will create a new card. If replying to the email the messages will be added to the original card as comments. This could happen when the board email address is added to a long email thread, and it is designed this way to prevent duplicated cards. Only replies to or forwards from the original email which created the card will result up in a comment being added to the card. To maintain the threaded comments in the card, be sure to forward the original email message or add the board email in the BCC field on your responses. If this happens, your mail server may send you a message that it was unable to send the email. However, there is an overall email size limit (above 10MB) that will prevent cards from being created via email. Most emails with attachments will make it into Trello just fine. If you send an email to Trello and include other Trello users' email addresses as "to" or "CC" addresses, Trello will add them as members of the card as well. Members: In the subject, add Members can also be added by putting in the body of the email on its own line. If you have multiple labels on a board with the same color or the same name, emailing a board with #color or #name will only add the first label with that color or name to the card. For example, if your label is named "To Do" in the subject line of your email either enter #ToDo or #To_Do for the label to render properly on your card. If your label consists of two or more words, in the subject line either join the words or use underscores between the words. Labels: In the subject, add #labelname, #labelcolor, or #labelnumber The Body of the email becomes the card's description.Īttachments in the email will be added to the card. The Subject of the email becomes the card's title. When you email a card to Trello, you can immediately add attachments, labels, and members to the card, in addition to setting the title and description. Each Trello board has a unique email address.
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